Why So Much Hate?

I'm 'doing it' because your post give the impression that people are being banned left, right and centre, and I'm genuinely not seeing that happen.

 

I'd disagree with that last statement. I personally have thanked them for their suggestion/contributions on a number for I occasions. The fact is, not everything can just be implemented in the product, much I wish it could but I'd dispute any suggestion they are unwanted and I hope some of the suggestions do get implemented.

Personally, I'd love to see more passionate customers, positive or negative. I do understand the perceived difficulties though, before anyone jumps on me.

 

Read through the thread again. It's a prime example of how even the most ardent vBulletin supporter is browbeaten into submission. At the start of the thread he/she is enthusiastic, posting positive suggestions on how the product might be taken forward. During the course of the thread as you well know the same customer went way over the top in their defence of the product. By the end of the thread that customer is completely demoralise because of the replies from members of the support staff.

A company’s most vital asset is its customers. They have to be listened to and they have to be made to feel important and appreciated. All I see in that thread is support staff beating up on the customer. In fact at one point they even contradict each other such is their eagerness to score points off the customer.

 

I have replied to that question but you didnt answer mine......
In the interests of fair discussion you should revert everything by saying (honestly) how reality looks like.

 

You are doing what?
Maybe you'd see it better if you open your eyes...who knows ;-)

 

Can you run that by me again Mark. I am a customer and quite passionate.You have a funny way of encouraging me.

 

Can you run that by me again Mark. I am a customer and quite passionate.You have a funny way of encouraging me.

 

So has Mark.B been banning people from vBulletin?

 

Good question. Let Mark B. tell us this - if he has enough courage to do this of course.......

 

I have not "beaten up" on any customer, quite the opposite.

 

If the customer

As I said in my post, 'A company’s most vital asset is its customers. They have to be listened to...' I also said 'All I see in that thread is support staff beating up on the customer.' If you had listened (or read), at no point did I refer to your treatment of that customer. As far as I recall you only posted once in that thread and that post was simply a general notice.

The point I'm trying to make is that vBulletin has become so poisoned of late that even the support staff (not generally including yourself) are antagonising the few loyal customers vBulletin has left.

 

AHEM!!!

 

Would you swear this to your mother's heart? I dont think so.

 

What is the agenda of VB support people posting in such a way that appears to be designed to help destroy VB/IB?

Some of the supposedly "supportive" comments, are just farcical if that were the intent.

Surely deliberately antagonizing customers further, cannot be considered to be actually helping VB.

Do these people have another agenda, as I cannot see their current comments helping VB to grow.

 

Fair enough, I can speak only for myself

 

Stop preaching and get down to meritum.....

@zappaDPJ is absolutely right - the most vital asset of any company is (and always should be) its customers. But somehow magically you seem not to see this obvious truth......

 

You're coming across as rude. I am not prepared to commit any more of my personal time to responding to you.

 

Well, here's a question for you Mark..... why DO you spend so much time responding in threads like this? Makes no sense to me that you focus so much energy on fighting people in various admin forums.

 

I "fight" nobody.