If you co-own a website with another administrator (or multiple other administrators) how would you go about sharing the e-mail account for member inquiries and such? The obvious solution is to just share the webmail account, but I'd like to be able to use Outlook (which I use for all of my other e-mail accounts). The problem with that is, I wouldn't be able to know if the co-owner replied to any of the inquiries, so I won't know what still needs to be addressed, and what doesn't. Is there any way to get around that issue?
Assign one of the owners to be primary contact and forward that onto one of their other email accounts? That owner would be primarily be responsible for emails? Figure out a mod at vborg to send it somewhere to a owner/mod forum on AA? So it automatically starts a thread with the contents of the email / email address and you co-owners can discuss it in that thread?
It's not for AA; it's for a new venture. Anyways, I was thinking about using the modification that creates a thread in a specified forum when a message is sent through the Contact Us form, but that doesn't help in the case of directly-sent e-mails. I guess there is no alternative but to use the webmail account.
I have a small forum. I don't share an email account for forum inquiries. Most such inquiries are asked in a public feedback topic anyway, but even for the minority that come by PM or by (less often) email, if they are anything more than a minor technical issue, I share them with my fellow admin via IM since we're both on at the same time often.
I have admins@mysite which is then forwarded to our separate addresses, so we both get email from that address, no webmail needed.
So how do you know if the other owner replied or not? That's my dilemma... I would hate for inquiries to be responded to twice.
Why not setup a helpdesk? Give each admin access it.. Heres an amazing free one: Help Desk Software HESK
IMAP. It was developed as an email protocol to allow sharing of accounts. Once set up emails can be flagged as read, handled, and so forth so that you do not double work. Share one account with multiple users and/or computers (The Entourage Help Blog) And yes, you can use Outlook to read email and know that your partner already replied.
'Ya know, I was thinking about this, but didn't believe it would work. Turns out it does! Thanks, Wayne!
Thanks Nick! Now if it worked by creating a thread for every email sent to an email address, that would be perfect. That is close enough for my needs for my specific purposes at this time.
Is IMAP also a good way to synchronize an e-mail account across multiple Outlook installations? Currently, since all of my e-mail is based out of Outlook, when I am away from my desktop computer (where Outlook is installed and used), I use a remote PC control program (LogMeIn) to access my desktop from wherever I am (i.e. on my laptop at a cafe) and use Outlook. Could I simply use IMAP folders on my laptop directly, and keep everything synchronized with my desktop that way?
