Reported/Edited/Removed Posts

Discussion in 'Member and Staff Management' started by Dan Hutter, May 23, 2009.

  1. Dan Hutter

    Dan Hutter aka Big Dan

    Joined:
    Jul 20, 2006
    Messages:
    1,412
    Likes Received:
    515
    Location:
    New York
    I was wondering how many of you send a PM to a member who reported a post to let them know the outcome?

    How many of you send a PM whenever you edit or remove a post for other than technical reason (image resize, YT embed, etc)?

    I generally like to stay on top of these things: Thank the reporter via PM and if applicable let them know what if any action was taken on the reported post and why.

    Same with edited/removed posts sometimes people see the PM as a invitation to start a debate on 'how dare you censor me' but most understand.

    It's a major time sink so I don't always have the time to send PMs and stuff like that but I really like to, a little follow up goes a long way. :)
     
  2. The Bogeyman

    The Bogeyman Regular Member

    Joined:
    Jan 8, 2004
    Messages:
    7
    Likes Received:
    0
    I wouldn't send a PM, I would just enabled the report posts thread in the vbulletin ACP and reply in there to reported posts.
     
  3. Nick

    Nick Regular Member

    Joined:
    Jul 27, 2008
    Messages:
    7,441
    Likes Received:
    218
    Yes, I do send a thank-you PM to users who have reported a post. I don't go into detail as to why it was removed, I just say that it has been handled accordingly. I'm sure they know why it shouldn't be on the forum, because they reported it in the first place.

    As for editing posts for things like media embedding and such, I just edit them and leave a note in the "Reason" field when saving the edited post. But if I edit it to remove something from the post, then yes I do contact them.
     
  4. TVDinner

    TVDinner Newcomer

    Joined:
    Jan 30, 2008
    Messages:
    18
    Likes Received:
    0
    I typically send a quick stock PM saying their inquiry or reported post has been received and the admin/mods will be looking into the situation....etc etc etc.

    for resizing I usually put a little note below the image that I did it OR make a new post in the thread saying I did it.
     
  5. Chris

    Chris Regular Member

    Joined:
    Dec 27, 2007
    Messages:
    5,422
    Likes Received:
    86
    I tend to send each member a personalized private message regarding the post(s) that he/she brought to my attention. I don't share the exact reason as to why it was removed, but I will "beat around the bushes", so to speak.
     
  6. Rafael

    Rafael Regular Member

    Joined:
    Jul 26, 2008
    Messages:
    56
    Likes Received:
    1
    I was a moderator on a HUGE forum which now died (had over 3 million posts) so we would get like 20-40 reported posts a day.

    Needless to say, it would be completely impossible to get back to all of them. Not to mention, a lot of them weren't really useful.
     
  7. Tyler

    Tyler The Badministrator

    Joined:
    Dec 23, 2007
    Messages:
    3,079
    Likes Received:
    63
    Location:
    Long Island, NY
    First Name:
    Tyler
    I will send a reply PM depending on the subject of the reported post. If it is something extremely minor, such as the person that reported it accidently double posting, I probably won't.
     
  8. Imperial

    Imperial Adept

    Joined:
    May 20, 2009
    Messages:
    184
    Likes Received:
    8
    I use a generic, "Thank your for reporting this post. The issue is being looked into" type response. It acknowledges the report but doesn't necessarily include the course of action taken.
     
  9. Boss

    Boss Resident Silly Man

    Joined:
    May 23, 2009
    Messages:
    941
    Likes Received:
    23
    Location:
    California
    First Name:
    Alex
    Nope, I don't. :)
     

Share This Page