Feedback on vBulletin 4 (again)

This is one of the great failings of VB/IB and VB staff. Another failing is that they cannot comprehend it.
So they act like morons as they do not have the intelligence to set things right and do the right thing.

If all the facts are presented to them clearly and they cannot see the truth then they have no reasonable minds to comprehend.

 

Nice "running commentary" of events on another site chaps.

Be nice if you could come up with something original though. Gets boring otherwise.

 

More wisdom from a caring support staff member BirdOPrey5. Posted on TAZ.

There are many FREE online translators and whilst not perfect, they can be used to help customers who do not speak English.
Of course that would involve actually giving a Fxxx about customers, not a VB support staff strong point.

Jawohl Mein Herr
It is ok to say this as he does not understand other languages and they are not allowed, so do not exist.

 

Paul M continues the farce on TAZ:

"No one gives a toss about any posting on TAZ" but they all jump in and post like crazy in response.

 

If some one would care over there for example a manager or even higher up the food chain then the issues would be solved.

 

A recent image of Mark. B. is this original enough for you?

 

OH dear me this is just too funny for words! From mark B on TAZ.

AHH I get it at last. Mark B and the others of the axis of evil are hired by IB as comic relief.
There are so many complaints that they are incapable of fixing. So they hire clowns to keep us distracted with fanciful tales.

 

Don't be ridiculous. You can't use online translators to provide product support.

Anyway, why don't you go onto XenForo's forums and suggest the same thing? They have exactly the same rule. Or is it, as usual, that you're just trying to pick holes in vBulletin that don't exist?

 

* I am not an XenForo customer, so it would be inappropriate for me to comment on their policy. However from what I have read they do seem to care about their customers a lot more than VB do.
I am however a VB CUSTOMER, so I can speak from personal experience. I do not have to pick holes in VB as you state, as it is doing the job all by its self *

 

You sound as thou this makes everything ok because XenForo's forums doesn't do it?? .. Why not try to lead by example and do what XenForo's forums can't do ...

 

No they do not have the same rule, the rule at Xenforo has an exception.

Lets say i cant write English i write i my native language in Google translate and post that on a forum, no one will say its not allowed because its in the English language. So where is the harm that some one posts in two languages the first the English language the second his or heres native language. They know there getting the answer in English and need to understand it or translate them selfs. But in the hope that some one can understand his native language he or she can answer back and just provide English translation.

You can say we do not know what written in the native language, but you have other that maybe can and if something is wrong they warn staff. But in the end its all about trust staff members vs customers.

 

The absolute bulldust continues unabated, by VB support staff!
From Mark. B. On TAZ.

 

@ we_are_borg. Well said. I agree. If the VB support staff were doing their job, they would also be able to see how a non English speaker could be helped.

 

Posted by BirdOPrey5 on TAZ.

Well Joe, how about you putting your actions where your mouth is, and treating people with respect instead of posting lies and defamatory posts about them, how about removing their personal information that you know has been stolen by a hacker from your website, and how about stopping self confessed hackers and scammers from impersonating me and posting altered copies of my posts stolen from Admin-talk on your website.

Tell us all again how you can be trusted to be a support staff member. Tell me again about the RESPECT you advocate for people, I have not seen any of it.

You are actually destroying the once good reputation of Vb and IB that has been built up over many years, mainly by the coders and techy people who kindly devoted a lot of their own time to assist Customers for free.

They deserve better than the farce you and the staff members are leaving them.

 

How much extra would you be prepared to pay for a license, in order to cover the salaries of enough staff to cover a wide variety of foreign languages?

 

If a translation is provided then it's fine, although staff would only answer the translation, not the foreign language part. The risk here is that someone maliciously posts an incorrect translation, and that's why, once again, posts have to be in either English, or one of the supported languages such as German. The supported languages have staff who can speak that language, so support can be correctly given.

 

But in the end its all about trust staff members vs customers.

 

I find it funny how some of you seem to have nothing else to do and decide to pick holes in company policy and give shit to employees of said company. Grow up and act like an adult instead of posting silly images and derogatory comments.

 

No it isn't. It's about companies not having unlimited funds to employ numerous specialists in multiple languages.

 

Zie hier een klein voorbeeld in mijn eigen taal vertaald met Google vertaal naar de Engelse taal. Het is niet echt moeilijk hoewel niet 100% is is het wel redelijk te volgen, het omgekeerde is ook waar als jij in de Engelse taal antwoord dan kan ik hem gewoon omzetten naar mijn eigen taal.

Its not 100% but the essence of the translation is there.

And again working like this is "But in the end its all about trust staff members vs customers." you need to trust your customers that they do not say something else in the native language while they translated to English. Its all about TRUST that the poster is true that he just translated what he typed in native language to English language. Its also trust in people that read the post that is translated that when they see he or she did something in the native language that the warn staff members.

The key word is TRUST in people but now it becomes more and more clear that vBulletin does not have that else it would be allowed.