vBulletin.com / vBulletin.org Hacked

Sadly this seems relevant:


I am now prowling TAZ again, been lurking on here and there for a while now.

 

Dear VB support staff, here is an image showing what your customers think of your deceptions.
You have failed miserably.

 

I agree with you somewhat. I think the only support staff who do listen are Lynne, eva and Wayne they actually want to help. I seen when Mark put in a thread please start your own help thread this isn't a thread and the customer just asked a question and got that response from him. Wayne came in an helped the customer by answering the question.

 

Mark has no good JS , PHP knowledge at all. A support representative for vBulletin should have ability to at least debug issues up to a level. He has no abilities like that. If you check his responds on vBulletin.com , he is not actually offering support also. This actually clearly shows why Mark.B was hired to vBulletin.

They let go Trevor but kept Mark.B for support , why ?

Because he is not hired for support , he is hired for trolling...

 

Someone who certainly deserves an honourable mention is Glenn Vergara a 'Former vBulletin Developer' according to his profile. I've applied a number of his vBulletin 5 fixes to various forums. What's the story there? He seems to know his stuff and he's very helpful so why was he let go? Maybe that was the reason

 

Those are the rules of release threads, and they are there with good reason.

Support questions asked outside of the ACTUAL support forums themselves, are quite likely to get missed. Even if they don't, trying to provide support to someone in a thread with dozens of other people replying is nigh on impossible.

Incidentally that rule dates from the early Jelsoft days. It's not even really a rule, it's just a request.

 

I said I'm not a programmer. I didn't say I didn't have a basic understanding of code. How did some of the stuff on my site turn up otherwise? Got got any idea where THIS, THIS or THIS came from? Try and find them on vbulletin.org.

As always, abuse and insults are never far away.

 

And on AT you have the right to answer them within the bounds of common decency, but on Vb we tend to get banned or our posts deleted or altered, if we dare to post the truth.

I notice that the axis of evil trio tend not to want to discuss this. Indeed some even run away and hide

 

Another GEM from Mark B.

Ahh, this is why you insulted me by calling me a troll and put me on ignore when I asked a valid question.

Tell me again about how you like to engage people in "the robust banter of debate" I seem to have missed your meaning previously due to your actions.

RE:

Tell me Mark, why are people afraid to "speak out" or post valid comments on VB.com and VB.org?
Why are you not taking action to allow them some robust debate on those sites?

 

Yet more gems of wisdom from Mark.

Now Mark I have NEVER been profane nor used bad language to you. Yet you see fit to insult me and put me on ignore while making a big issue of it. To quote some of your rhetoric, "
You never learn.
I'm not going to engage with profane posts.
Others seem able to engage with me in a civil, non-profane way, even when they disagree vehemently with me. Why are you incapable of the same?"

I am asking you the same question with more justification than you can.

 

Rules can be changed over time, and I tell you that reply that the other Support member posted over you had gotten a lot of likes. Maybe its good to post support in the threads every now and again, might even bring back a few customers.

I wouldn't say abuse he kind of does have a point. I remember when I used to read a lot of your posts before you were a staff member saying it was bad software and all negative things about it. Its like overnight you changed your mind because it looks like IB bought your silence.

 

It is very revealing how the axis of evil trio avoid answering relevant questions but divert them, and start to discuss irrelevant things in great detail.

Almost like they are hiding the truth.

 

A note to the terrible trio.

How about you actually do the right thing, set the record straight, re-instate the wrongfully banned members and apologize for your actions!

You fought and lost. You are being exposed all over the internet and have lost just about all your credibility.

Want to see the REALITY? Do a Google search for complaints or reviews on VB and associated sites.

Even the most brainwashed VB staff member cannot deny such overwhelming disgust that has been posted by disgruntled customers.

Want a glimpse of the future? Do some Google searches for your own user names.

The future is hard to predict, but the actions of VB support staff and IB management give us good indications of what is to come.

Based upon their deeds in the past then Vb does not have a rosy future as far as the customers are concerned.

The employment for Vb staff likewise does not look promising.

The IB management has shown no regard for their customers, why should it be different for their staff?
By your actions you are digging a large hole that will work against you when others are looking for employees.

It is expected that you three stick up for VB/IB, but you have crossed the line when you lie and deceive the customers.

When you victimize the customers by your wrong actions, then you are in fact signing your own redundancy forms.

 

Indeed, he was among the MOST vocal about the vBulletin 4 fiasco...and it wasn't a gradual shift back to loyalty as things got better...it was most definitely like overnight.

 

1st rule of IB club:
Dont mention the bugs...
2nd rule of IB club:
Dont mention the bugs....
....
jk'ing of course

 

I am sorry but i am not insulting you Mark as your post history on Admin communities is clearly recognised as trolling by many different user including me.

If i was in your situation , i would first think , why other users recognised me like this and would try to change that. But unfortunately you are not like me and there is nothing i can do expect stating the absolute scene about you.

 

100% agree

BUT i have to disagree with

IMO only


can be truth! (only to stop his posts about how bad vb4 is)


He was always a troll and he is still a troll! (only the money from IB made him change his mind about the vb4 quality)

 

And, the first rule of a good support is to always take the problem off of the customer's shoulders, no matter where or how they present their problem. So the "rule" should be to answer the question and remind the customer for the next time to create a thread in the proper forum.

Or....

Actually start a new thread for the customer and answer their question.

Or....

Move the post with the question to a new thread and answer their question.

Do you see a certain trend to the possibilities?

The customer isn't left alone with their problem.

Scott

 

Other way round, but in any event unrelated matters.

If its a quick answer it is generally given.

Beyond that, it is better to politely ask the customer to start a thread. If you move posts or start threads for customers, they generally then cannot find them and so think they have been ignored.

I have a very polite and inclusive way of asking them to do this...usually they've only asked where they have as they feel uncomfortable starting a new thread, if you ask them properly and professionally it serves the dual purpose of encouraging people to start new threads without being afraid to do so.

In any case, whatever my personal feelings on it, those are the site rules and I'm not empowered to change them. It has been like that since Jelsoft's days.

 

Well you that as the power to take a post and split it from the main topic or if needed to move it to the appropriate forum why not do so. People are asking more and more tools to maintain their community like spitting off a post(s) moving post(s) etc etc. But in the end its always at vBulletin in wrong forum close topic instead of moving and asking next time please post in correct forum (was there now a permission system on BBcode you could have custom codes for that). What i also see in topics like vBulletin 5.1.0 Release Discussion is that people say i got an error on xxxxxx and then a staff member says please post in correct forum for help, but the person was not asking for help but letting you know that something went wrong.

But in the end its weird admins are asking more and more tools to split, move, copy etc but almost non use them including vBulletin them self's.