Big news at vBulletin.com...

But it's always the same story though, it was with vB4 at first and vB5 is the same, now they can't even get this vBCloud started without a person using it for testing and reporting all sorts of problems with it, not to mention missing features when released (no database backup). How many chances do they think people will give them before walking away?

Joe, people are not haters, they are simply sick of IB cocking everything up. Just so they can try and make money sooner rather than later, releasing buggy stuff on purpose treating customers like mugs.

 

Do you think customer's - besides ones from here who followed links there- actually read or know about those press releases? If not for sites like this I'd have no idea the press release existed- it's not advertised on vb.com, not linked in any official announcement I saw. I think too much attention is paid to them- I don't see Press Releases raising expectations for that reason. But, it would have been ideal to all be on the same page- for everyone's sake.

There's really no reason cloud couldn't handle high traffic sites, high traffic is not hand in hand with heavily customized.

 

What I quoted is from the sales page of vB Cloud.




Scott

 

You know perfectly well that sales like the vBulletin cloud comes from either press releases, information posted on forums and talking between people. But the press releases say something else then the support staff and the http://www.vbulletin.com/en/vbulletin-cloud page that tries to explain it all. Like Scott says with the picture all vBulletin main features enabled and acording to http://www.vbulletin.com/en/features/ i would expect that "Power Template Engine for Advanced Customization" is a main feature, but we all know that we do not have full access to the template system.

 

Wow. Hadn't noticed. I will certainly bring it up as something that should be changed. Just FYI, even if it is agreed rarely do changes happen quickly.

 

And growing ... All for the wrong reasons of course ..

 

Classic case of Internet Brand's own team doesn't even know what's going on. This is another classic instance of the right hand not knowing what the left is doing.

 

Perhaps you should take some time out from arguing with people.... and have a read and get clued up as a vB support rep. No use preaching what you don't even know.

 

I know it will be hard, but try and point out the disconnect overall between what they constantly deliver and what they try to sell. This isn't the first case of this happening, the video of vB 5 being another good example. And try to point out this disconnect is one of the things hurting vB and its sales.

Basically, IB simply needs to be a whole lot more truthful and honest, not only with their customers, but internally with themselves.

And somehow, I have a very sneaky feeling, this .....hmmm......what is the right word.......deceitfulness(?).......is actually propagated from the very top. Meaning, it won't be agreed by anybody higher up that you are right about the incorrect marketing language, so this issue won't change or improve and I'll even venture to say, IB will go out of business sooner or later, because of it.

I've learned over the years that thoughts put into action are like radio waves. If the thoughts don't match the actions and it is a clear case of intention to do so willfully, then those waves hit people like the sound of someone scratching on a chalkboard. It is loud, it is obnoxious, raises the hair on people's necks and nobody likes it, except usually the person scratching the board. IB needs to stop scratching chalkboards.

Scott

 

As you point out I am VB Support Rep- I provide support to specific issues users have when they make a post or a ticket. I am not the "editor" of vBulletin.com and don't really need to know every single page to provide tech support. When I am talking about issues besides support on vb.com or in a ticket I am doing so outside my role as a support rep.

Yes, I do like to know what is on our pages but really it isn't part of a support rep's job to know what is on a sales page. If someone had a sales question someone in sales would answer it.

 

You may not need that info unless it is specific to the support you offer but when you offer an opinion on here or anywhere else you would look less the fool if you knew what you were talking about.

 

Classy.

 

hmm...this is just my opinion, but I think @Big al and @BirdOPrey5 should lay off each other. I completely disagree with Joe's (BoP5) thoughts on vBulletin, but I don't think he's a bad person and I don't think he's intentionally trying to mislead people into vB Cloud/vB 5/vB Crap...I think he may just be trying to do his job as best as he can. IMO, he's completely wrong...but if the things he believes are what he's really passionate, I'll give him due props for standing up for what he believes in. But the personal drama between you two needs to come to and end. I mean seriously...I can find a billion more things to do with my time than nitpick everything another person says. Time to grow up, gents.

 

Well, I don't have time to read all of that, but where's the proof? Seriously, this is borderline creepy the extent that you guys are willing to go to defame each other.

 

Well said!!