VPS Latch Now Acquired By HostDime!

SpacewardAsh · Mar 31, 2011

We are pleased to announce some exciting news. HostDime.com, Inc. has acquired VPSLatch.net and the acquisition is scheduled to be completed on May 1, 2011. VPSLatch.net will continue to operate as a separate brand. Adam has built a wonderful company and we wish to continue the excellent work he's begun. What does this mean for you? A lot of good things, which we will briefly explain below.

HostDime is a solid and financially strong company with close to 10 years in the business. We own and operate our own datacenters and have over 7 locations world-wide [http://hostdime.com/global], so you can be sure you are in good hands. We have an excellent reputation with our customers and we are committed to providing you an outstanding level of service. We will work closely with you to make sure your business continues to grow and flourish.

HostDime.com, Inc. offers you superior support from our extensively knowledgeable team of over 250 technicians. You can rest assured that we will always be able to assist you when it comes to your fully managed VPS hosting package. We will also be implementing 24x7 live chat within the coming months. We know the importance of immediate help and soon you will have that option in addition to standard support methods.

Service Changes:
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What changes can you expect from this acquisition? By Friday, April 1, 2011 you will have your own login for our Core client portal [https://core.vpslatch.net]. At that time, all support assistance will be handled through Core. This exclusive client portal integrates all systems (including billing, ordering and support) into one seamless system that is under constant refinement by our development staff. Initially, only support requests will be handled through Core. When your account is first migrated, you will not be able to see or manage your billing details or packages. That information will be added to your account over the next 30 days.

For now, the VPSLatch.net server that holds your current VPS plan will remain the same. However, in the near future, we will contact you to move your VPS to a new, higher-end system which will improve performance. When this migration occurs, your existing IP address(es) and service will not change. We will also be performing these migrations without any downtime whatsoever. Currently, you manage your VPS via SolusVM and that will also remain unchanged at this time. However, you will soon see changes in Core which will integrate all of the functionality that SolusVM currently offers you, and at that time SolusVM access will be discontinued and you will manage everything through Core. This will make managing your service much faster and easier.

To log into Core, you may use your existing VPSLatch.net WHMCS login details. When logging in for the first time, you will be asked to confirm your current contact information. You will also be shown a 5-digit PIN number. This PIN will be used for customer verification. You can update this PIN at any time via Core. During the next 30 days your billing and VPS package details will be migrated to Core. If you have any questions about the above service changes, please log into Core and submit a ticket to our Support department requesting clarification.

Accounting Changes:
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We are going to offer all current clients of VPSLatch.net a price lockdown, which means that there will never be any price increases for your existing service (assuming you don't make changes to it). If you are a reseller who resells VPS through VPSLatch.net, please contact us so we can create coupon codes for you to lock down your current prices.

Once your billing information has been migrated to Core, there will be a few important changes that you need to be made aware of. First, any payments normally due in April will be moved to May 1, 2011. At that time you will owe a pro-rated amount for your payment usually due in April. For example, if your normal payment date is April 15, and you usually owe $20.00 per month, then on May 1 you will owe $30.00, covering the pro-rated amount of April 15 - April 30 ($10.00) + $20.00 for all of May 2011. After that, your renewal date will be set to the first of the month, regardless of when you used to pay VPSLatch.net. This change is being made to reconcile the differences between our accounting system and the system previously used by VPSLatch.net.

Also, HostDime.com, Inc. offers two payment methods: credit card and PayPal. Some clients of VPSLatch.net currently pay via Moneybookers or Alert Pay. Unfortunately, we will not be able to support those payment methods. For those who pay via credit card now via 2checkout.com, we have opened a direct merchant account for VPSLatch.net and those credit card payments will be processed through Core. You can log into Core and add a credit card for automatic billing or you can pay each month on your own. As for PayPal payments, some of you are on PayPal subscriptions. We are not able to support PayPal subscriptions at this time. However, paying manually allows you to have more control without worrying about automatic overpayment.

In order to keep your services active after May 1, 2011, we will require all current VPSLatch.net customers to log into Core and either pay the open invoice manually or set up a new automatic credit card payment. If you have any questions about the above accounting changes, please feel free to log into Core and submit a ticket to our Accounting team.

Timeline Overview:
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* April 1, 2011 - You will be able to login to our Core client portal [https://core.vpslatch.net] and all technical support will be handled via this system. All new sign ups will also go through this system.

* Between April 1, 2011 and April 30, 2011 - You will see your billing details and products added to your Core profile.

* May 1, 2011 - Finalization of the acquisition process and first monthly invoices due.

We thank you for your patience during this transition and we look forward to serving your needs.
HostDime.com, Inc. Management
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For those who may not know, VPS-Latch are my current VPS Provider, and I am very reluctant on big hosting companies as they tend to treat you as a customer number, to get money from and not a valued client, as such I am very weary of this acquisition.

Whilst I have got a reply from the founder of VPS Latch with some re-assurance on Web Hosting Talk, I just wondered what everyone else thought, and if they've ever used VPS Latch, Host Dime or experienced a similar story with their host or not.

ShadyX · Mar 31, 2011

They contacted me offering me a sponserd vps for my site

Kaiser · Mar 31, 2011

Lol I am completely clueless on the subject of hosts... lol anyways I hope they arent making a mistake.

SpacewardAsh · Mar 31, 2011

ShadyX said: ↑

They contacted me offering me a sponserd vps for my site
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Yea, both Adam & Jon very generous like that, I will miss them both, Adam most of all as he was the one who convinced me to transfer offering me a very generous discount, and was always there to re-assure me when something went wrong and when their support team were being very unhelpful, he soon set them straight

Kaiser said: ↑

Lol I am completely clueless on the subject of hosts... lol anyways I hope they arent making a mistake.
Click to expand...

I hope so too, as you can see on WHT thread, if they will not give me what I want, then I'm off to find some other provider who will give me what I want and treat me as a client, and not a number, etc.

Brandon · Aug 30, 2012

SpacewardAsh said: ↑

Yea, both Adam & Jon very generous like that, I will miss them both, Adam most of all as he was the one who convinced me to transfer offering me a very generous discount, and was always there to re-assure me when something went wrong and when their support team were being very unhelpful, he soon set them straight

I hope so too, as you can see on WHT thread, if they will not give me what I want, then I'm off to find some other provider who will give me what I want and treat me as a client, and not a number, etc.
Click to expand...

Did you end up finding someone else?

SpacewardAsh · Aug 31, 2012

Brandon said: ↑

Did you end up finding someone else?
Click to expand...

I did try out a few various other VPS hosts, but none of them could offer what I wanted. Instead I got offered a very nice dedicated server from HostDime

VPS Latch Now Acquired By HostDime!

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VPS Latch Now Acquired By HostDime!

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